Services

Tech help organized around where you’re stuck

Most tech problems fall into one of three buckets. Find yours below, or book a free consult and I’ll help you figure it out.

01

Get Set Up

New laptop, new phone, new smart home gadget, new software — the overwhelming part is always the setup, not the using. I’ll walk you through it step by step, on a call, until it’s actually working the way you want it to.

Good for

  • New device setup
  • Software installs
  • Account creation
  • Smart home setup
  • Moving files from an old device to a new one
02

Stay Safe and Running

The stuff that quietly protects you: passwords, backups, scam and phishing awareness, software updates, account security. Most people don’t think about this until something’s already gone wrong — I help you get ahead of it.

Good for

  • Password and account cleanup
  • Scam/phishing checks
  • Backup setup
  • Security reviews
  • Troubleshooting when something suddenly stops working
03

Learn and Grow

For when the goal isn’t just ‘fix this one thing’ but ‘help me actually get good at this.’ Ongoing 1:1 sessions, plus the Empowered Tech Series guides and live workshops.

Good for

  • Building general tech confidence
  • Learning a new device or platform (Mac to Windows, iPhone to Android)
  • Leveling up from basic to advanced use

Signature services

The Smooth Switch

Getting a new phone shouldn’t mean losing a weekend to it. The Smooth Switch is a done-with-you concierge service that handles your phone upgrade from start to finish — contacts, photos, apps, accounts, all of it — with a Family Plan Untangling add-on if multiple lines/devices are involved.

See Smooth Switch Packages

AI, Translated

AI is suddenly everywhere, and most of what you hear about it is either hype or fear. AI, Translated is plain-English coaching on what these tools actually are, what they’re genuinely useful for, and where the real risks are — no jargon, no doom, no pressure to become an ‘AI person.’

In a session, we can cover things like:

  • Getting comfortable with ChatGPT, Siri, Gemini, or Alexa for everyday tasks (writing an email, planning a trip, looking something up)
  • Understanding what these tools do with your information, and how to use them more privately
  • Spotting AI-generated scams, fake voices, and deepfakes — a fast-growing threat aimed at exactly the people KTT serves
  • Making an informed, no-pressure decision about whether and how to use AI in your own life
Book an AI, Translated Session

Pricing

Personal/consumer sessions: $100/hour. Business clients: $150/hour. Free 15-minute consult to start. Payment accepted by cash, check, PayPal, or Venmo.

Not sure where to start? Book a free 15-minute consult.